Information about changing your membership at the Sportscenter Athletic Club in High Point and Kernersville is provided below.
If you have any questions or concerns, please contact Carla Stowers, the Office Manager in High Point, at carlastowers@sportscenterathleticclub.com, or Holly Walker, the Office Manager in Kernersville, at
hollywalker@sportscenterathleticclub.com. You can also visit the front desk at either location for additional information and assistance.
Add or Drop Family Members from Your Membership:
Membership Upgrading: Upgrades can be done at any time; however the term of membership obligation will be extended by a minimum of six months or more depending on whether or not your membership is under a contract. This extension of your contract will be enforced each time an upgrade is requested.
Membership Downgrading: member must not be under a contract and a $25.00 change fee is required each time a downgrade is requested.
To complete either one of these requests please see a front desk associate at the club in which you joined. Additional paperwork will need to be completed and monies collected to initiate the process. A 30-day notice is required on all membership changes.
Change of Address/Phone Numbers/Email:
Kindly update this information at any athletic club location. If you have any additional billing questions or concerns please contact one of the Office Managers at your respective athletic club location.
Updating EFT/Bank Information:
Members that are on the monthly EFT billing may occasionally need to update Sportscenter Athletic Club of changes or new account information. If this is the case please stop by the front desk as we will require you to sign off on this request of new account information. Please take care of this at the club in which you joined. Our standard policy is a 30-day notice and our cut-off is the 15th of the month for the following month's draft.
At times we are made aware of such changes prior to the member via our processing company and our software. Sportscenter will do it's best to alert members via mail or at member check-in that they need to update their bank information.
Unfortunately Sportscenter does incur a fee when a member's draft is declined and therefore such fee's must be passed along to the member. Please keep this in mind when receiving notices from us so you can respond in a timely manner.
Membership Cancellation:
A membership may be voluntarily canceled at the end of the contract period if it meets our cancellation requirements.
Cancellations must be done in person at the front desk (at the club in which you originally joined). A brief form will need to be completed; witnessed by a staff member; and signed by the member. Membership cards need to be returned to the club at this time. Once our billing manager has reviewed your request, a confirmation will be mailed to your last known address. A receipt of this cancellation must be signed and dated by the office manager for confirmation of your cancellation.
Cancellations must be received by the 15th of the month to be acted upon for the end of that month. If a cancellation is received after the 15th, member will be responsible for next months dues and membership will be terminated at the end of that month. We apologize but there are no exceptions. The draft that comes out on the 10th of the month is for that month's membership dues (the 1st through the 31st). Both annual and monthly members are obligated to the same cancellation policy and deadlines.
Cancellations are not accepted over the phone, via email, fax or mail due to the fact that we need you to cancel in person.
If you are under a contract, a cancellation request can not be accepted for any reason other than a move. An acceptable move is where the member relocates more than eight miles from his/her present location, and more than 30 miles from the Sportscenter Athletic Club (High Point/Kernersville). Proper documentation will need to be presented to the club in a timely manner concerning proof of move or pending move. All documents must be current in date and must have your name and new address listed on the forms.
Any two of the following forms must be delivered by the 15t of the month along with your request to cancel: Drivers license, utility bill, credit card statement, bank statement, mortgage or lease documents, military orders, college tuition bill. We do not accept letters from your employer or school acceptance letters. A letter from your employer or a school acceptance letter must be accompanied by one of the above documents.
Members who cancel but have a balance on their account will not be terminated until the balance has been cleared. Accounts 30+ days in arrears are subject to a late fee, automatic cancellation of membership privileges, and may be turned over to a collections agency for the amount due, interest, fee's and other charges incurred.
**Please be aware that at the end of your contract your membership will continue on a month to month basis unless you, the member, request to terminate your membership in writing as indicated by our cancellation policy.
Membership Freeze:
A membership may be frozen due to a medical and non-medical reason.
Medical Freeze - Membership may only be frozen with a doctor's note at no charge for a 3-month minimum and 6-month maximum. Request must be presented to the club at the time you wish the freeze to start and not after. Refunds/credits will not be issued for non-use of the club because of a non-reported medical condition. The entire membership may be frozen or only the person with the medical condition.
Regular Freeze- a freeze for a non-medical reason with a 3 month minimum and a 6 month maximum. There is a $25.00 monthly fee that will be collected (via your EFT Draft) instead of your normal monthly dues or collected at the start of your freeze (if you have prepaid your annual dues). If you have a couple or family membership, the entire membership must be frozen. We are unable to do a partial freeze of the membership.
If a freeze is requested at anytime during your contract period, your contract obligations will resume after the completion of your freeze. Your obligation period will be extended based on the length of your freeze. Other stipulations may apply.
Virtual Tour